Whatever I was unbanned by this point (10 day) so I really didn't care. When I reopened the ticket explaining that their response was insufficient and didn't actually answer the question I asked, they finally reached back out 6 days later this time with their reasoning.
I explained how to track resurrections in it, as the poster I was responding to claimed that ACT doesn't show you context (it does), and doesn't even track things like how many times someone resses someone. To be clear, I was 10 day banned on the OF for mentioning the word ACT, yes it's a 3rd party tool, in a thread discussing third party tools, responding to a post that also used ACT in it. This was the ONLY available avenue for this type of inquiry. It took them 9 days to get back to my ticket. When I asked for clarification on what rule I broke, because the "provided" reason wasn't clear enough. Personally, I don't quantify these as particularly bad compared to the horror stories I've been through and witnessed.Appreciate the insight.ฤก) I was temporarily banned from the OF. The though examples I've read above seem to be about : Timeframe of active services (hopefully changed by the new initiative), chargebacks and people just not liking the answers they were given. But their live chat is okay and I just do that now.
I've also had 5+ days for Blizzard to respond to tickets before. They also kept asking question and trying to prolong me getting refunds for unauthorized charges so that I'd just give up after a few months of back and forth and them not responding.
Keeping in mind that they don't respond or likely read for weeks so you never know if there was a response and you have to keep on logging into your account every day to check. Then their policy that any response they give will be auto-resolved within 24-48 hours if not responded to. Unauthorized charges, tickets that went weeks without being answered, no real live chat that I could find (or it was hidden or not available when couple times I tried them). I remember Mythic in particular was shady, as was the old Warhammer MMO. When it comes to customer support that's worse from personal experience, then I'd have to say anything involving EA.